Help Desk

Force Ten Technologies BIJLI offers a comprehensive and easy-to-use appliance-based help desk software solution . It offers advanced functionality to help automate repetitive management tasks, as well as providing incident management as user or system problems arise. This integrated approach to process and incident management reduces errors and manual efforts while assuring high service levels and improved end-user satisfaction. It streamlines the process of creating and managing trouble tickets, addressing technical support issues and their remediation through integrated systems management. Customer satisfaction surveys help measure and track the quality of the user experience with the Helpdesk.

Key Features :

• A full customer support web portal for end-users to submit service requests, view ticket updates, and seek self help or view auto-suggested solutions from the knowledge base.
• Automatic email-to-ticket conversion ensures that service requests submitted via email do not fall through the cracks and breach Service Level Agreement (SLA) .
• Support staff may add notes (and hidden notes) to each ticket, from the web app or via email. Every update to a ticket is recorded by username and time date stamp.
• The mentioned customer service Knowledge Base also allows article visibility to support staff only; building an extensible and searchable internal knowledge
• BIJLI Helpdesk is fully customizable to each organization's unique requirements and processes.

Uniqueness

• Powerful ticket management
• Fast , elegant & trusted solution
• Real time support

Download Help Desk